A late cancellation or missed appointment leaves a hole in the therapists' day that could have been filled by another patient.

As such, we require 24 hours notice for any cancellations or changes to your appointment.

Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee of 50% of the session cost for the first occurrence and 100% of the session cost for any additional occurrences.

If you are not a Forge member the door will be locked.

Please wait outside and the therapist will let you in at your appointment time.

If you prefer to wait inside, go to the front desk on the gym side (closer to the Johnson & Vancouver intersection) and ask to be buzzed in for your appointment.

There is ample on-street pay parking on both Johnson and Vancouver street for $2/hr. Parking is free before 8AM and on holidays.

The Johnson Street parkade is a 5 minute walk to the clinic and has spaces that offer 1hr free parking.

There are also 1 and 2 hour free parking spaces along Balmoral and Mason St., just a 5 minute walk from the clinic.

Please plan your time accordingly to find parking.

We direct bill the following providers for chiropractic care:

• Pacific Blue Cross

• Alberta Blue Cross

• Beneva Inc.

• AGA Financial Group Inc

• BPA - Benefit Plan Administrators

• Canada Life

• Canada Life - PSHCP

• Canadian Construction Workers Union

• Chambers of Commerce Group Insurance

• CINUO

• ClaimSecure

• Coughlin & Associates Ltd.

• Cowan

• D.A. Townley

• Desjardins Insurance

• Equitable

• First Canadian

• GMS Carrier 49

• GMS Carrier 50

• GroupHEALTH

• GroupSource

• Industrial Alliance

• Johnson Inc.

• Johnston Group Inc.

• LiUNA Local 183

• LiUNA Local 506

• Manion

• Manulife Financial

• Maximum Benefit

• MDM Insurance Services Inc.

• People Corporation

• RWAM Insurance Administrators

• Simply Benefits

• TELUS AdjudiCare

• Union Benefits

• UV Insurance

We are unable to bill physiotherapy services at this time.

Typically, yes.

However, we encourage you to reach out to your provider and be aware of the customary charges and limits of your insurance plan.

These sessions are not considered a physiotherapy or chiropractic service and are likely not covered by your insurance plan.

Up-to-date treatment costs are listed in the Jane App.

For initial assessments, expect to be in the clinic for 45-60min.

For follow-up sessions, expect to be in the clinic for up to 30min.

While we suggest best course options, we always offer to support you as much or as little as you like.

Ultimately, the number of treatments depends on your condition and how much support you would like to have through your treatment plan.

In our first meeting we will have a conversation about what brings you in, what you’re looking for from physiotherapy, have some form of assessment, and offer a diagnosis.

Treatment planning will be based on the assessment but is driven by your preferences.

Treatment can include exercise, manual therapy techniques, IMS/electrotherapy, self-management strategies, and more.

Being able look over the area will help with assessment and treatment.

We encourage you to wear clothing such as shorts, a tank top, sports bra etc. as comfortable.

No.

However, if you would be more comfortable having the therapist wear a mask, please make this request and it will happily be accommodated.

No.

We no longer accept ICBC clients.

No.

We do not have a WorkSafe BC contract.

No, we do not offer MSP rates.

However, if you qualify for MSP supplementary benefits, a portion of your treatment cost will be reimbursed to you directly by MSP.